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BBM Music is Out of Beta!
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    The BBMTM Music app is out of beta and will be available beginning later today* for BlackBerry® smartphone users** to download from BlackBerry App WorldTM. BBM Music is a BBM-connected music service that enables viral music discovery and social interaction, allowing music fans to connect on a whole new level. BBM Music is [...]

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Remove an IT Policy Correctly….and FOREVER

Submitted by on July 6, 2009 – 12:06 pm21 Comments

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I have seen many explanations on how to remove IT policies, none removing correctly. So i decided to figure out the absolute correct way to remove them for good!

*warning: this process will wipe all data from the device

Step 1: Check to see if you have an IT policy on your device. Most people check under options>security options>general setting>services. But some of these IT policies are sneaky. Go to options>status and type in B U Y R. This will let you know if there are any enabled

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(no this is not my theme hehe)

Step 2: Be sure you have desktop manager 4.7 installed

Step 3: Make sure to REMOVE ALL RESTORE FILES. These policies will backup in the restores.

Step 4: Connect your device via USB

Step 5: Open the command prompt. You can do this by clicking the start button in windows, then clicking run, and typing cmd

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Step 5: Change directory to x:\program files\common files\research in motion\appLoader

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Step 6: type the following: loader.exe /resettofactory

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Step 7: If the Application Loader pops up you did not type in step 6 correctly

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Step 7: SUCCESS!!! your blackberry will reset and wipe all data.  Your phone will be as clean as the day you bought it.

  • Winston Wong

    Thanks bro, really needed this!

  • austin piazza

    thank you soooooo much !!!!!
     
    i got a blackberry from my dad and it is a personal phone but he used to use it for work and it had the IT policy still on it i asked him an he said that all i needed to do was wipe so 10 wipes later it was still there and he is the head of the it deparment so he has all the normal right need to normally remove it. i found this and did it so far it has worked.
    thanks again

  • Casey James

    Hi. I have a BB 9700 with BES (Blackberry Enterprise Service) for corprate email. The IT Policy does not allow me to download any apps from Blackberry App World and App Center. If I were to remove the IT Policy, will I be able to receive my corporate emails and download apps? 

  • Siddharth

    Excellent pictorial representation of the step-by-step prcoedure for removing IT policy. Thanks it worked fine on my bb.

  • BanCo

    Super Tips.  It is simple and it works perfectly.  Thank you.

  • poly18

    thank you!!!it takes time but its worth the wait!

  • Diego

    you are the man bro thanks so so much I had some difficulty with the comand prompt because I used vista so what I did is I followed the directory in my computer by going to c: then program files etc until I found the loader.exe then dragged and dropped to the command prompt from there I typed resettofactory and boom it worked.

  • Crazylogie

    This 100% works and sooooo easy thank you so much !!!!!!!

  • fernanda

    it worked!!, the only problem it that know it says that the device doesnt have a media card and i cant save images. any solution?

  • jon g.

    Might sound stupid… but I cant figure out how to be sure I deleted all the restore files.
    Any help would be appreciated! I did this already and it worked, so I thought until I realized that I didnt delete the restore files and I just put the IT Policy back on the phone! lol

  • Kim

    First directions I have actually been able to follow as I am not an IT or Hacker.
    FYI if you have 64 bit, RIM may be in Program Files (x86)\Research In Motion\blah blah blah

  • Sukh

    hey i tried doing it but every time i type it, it says C:program is not recognized as a internal or external command, operable program or batch file 

  • krissy

    for some reason this wont work i need help

  • Melissa

    What do you mean by change directory? This does not work for me

  • http://facebook Seymour

    How to do it on a Mac? please help!

  • sara

    youre a life saver :)
    for some reason i had to do it several times but eventually it worked (just in case anyone else has problems- persist with it!)
    thanks so much.

  • sara

    oh… and another issue i had was with windows 7.
    i had to open the Command Prompt by clicking START, then ALL PROGRAMS, then ACCESSORIES, then ~(and this is the important difference) Right Click on COMMAND PROMPT and then click RUN AS ADMINISTRATOR….
    follow Step 5 from here….

  • Tori

    It's work!!!

  • Cale

    Hey, I cant seem to remove the it policy though. I have done this process many times. Any Ideas?

  • Snaaakey

    will this reset any network unlock i have on my phone?

  • http://www.facebook.com/mikadaypink Michelle M. Diaz Rosado

    i have the same question!!! i have an unlock t-mobile to use with att sim card… will it work???