Call history and messages disappearing?

[lfautrey]

Has anyone seen their call log and messages will disappear randomly? When this occurs, I loose about a week and a half of messages and calls in the log. My option is set to 15 days. Does that mean that ever 15 days it purges or is it a rolling 15 days? My co worker with the 8830 has the same issue.

[srl7741]

If it's set at 15 days yes your messages will be deleted every 15 days. The message will also be deleted when you run low on memory.

[duffman]

The memory is a big thing. If you never delete text/mms/emails, this can happen. A BB rep also told me that keeping your display brightness at a lower setting can help lower memory consumption

[lablackout]

As much as we love our themes, this can sometimes cause this problem. I had to get rid of some themes I am not using. Good Luck!

[duffman]

yep, they definately add to memory usage

[Synik103]

The memory is a big thing. If you never delete text/mms/emails, this can happen. A BB rep also told me that keeping your display brightness at a lower setting can help lower memory consumption

I'd buy battery consumption, but screen brightness should have nothing to do with memory usage.

[SheChaf]

My pearl does the same thing. Mine is set at 30 days, but I lose them at different times. When you change themes do you sometimes lose them then also? It is very aggravating! Wonder if it's some type of glitch?

[Synik103]

It's most likely the memory issue. If you run critically low on memory, the phone will delete them, no matter how long you've told it to keep them.

[duffman]

I'd buy battery consumption, but screen brightness should have nothing to do with memory usage.

I'm not sure if i buy it either but it came directly from our Blackberry sales support hotline.

[Synik103]

Unless you talked to RIM directly, I would bet you knew more about the issue than the person on the other end of the phone. Most of them are "Big Book Readers", getting everything they know from a list of canned answers.